Shipping Policy

At Felt Bicycles Shop, we’re committed to getting your premium cycling gear to you efficiently and ensuring your complete satisfaction with every purchase. Our global shipping and straightforward returns process reflect our dedication to the cycling community worldwide.

Shipping Information

We ship to most regions globally (excluding some remote areas and parts of Asia). All orders are processed within 1-2 business days after payment confirmation.

Shipping Options:

• Standard Shipping ($12.95) – via DHL or FedEx
  • Delivery within 10-15 business days after shipment
• Free Shipping – via EMS (for orders over $50)
  • Delivery within 15-25 business days after shipment

Tracking information will be provided for all shipments so you can follow your order’s journey to your doorstep.

Returns & Exchanges

We stand behind the quality of our bicycles, components, and apparel. If you’re not completely satisfied with your purchase, we offer a straightforward returns process.

Return Policy Overview:

• Most items can be returned or exchanged within 15 days of receipt
• Items must be unused, in original condition, and in their original packaging
• All tags, accessories, and documentation must be included
• Proof of purchase or order number is required
• Original shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility (except for damaged/defective items)

Return & Exchange Process:

1. Submit a Request: Email us at [email protected] within 15 days of receiving your order. Include:
   • Order number
   • Product name and SKU (if available)
   • Reason for return/exchange
2. Wait for Approval: Our customer service team will respond within 1-2 business days with authorization and instructions.
3. Ship the Item: Once approved, securely package the item(s) and ship to:
   Felt Bicycles Shop
   3953 Daffodil Lane
   Woodbridge, US 22191
   We recommend using a trackable shipping service.
4. Processing: After we receive and inspect your return, we will process your refund or exchange within 3-5 business days.

Refund Information:

Refunds are issued to the original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
• PayPal: 3-5 business days after processing

Exchange Process:

If you need a different size, color, or model, please indicate this in your return request. We will process the exchange once we receive your original item. If the exchange item has a different price, we will either refund the difference or charge the balance accordingly.

Damaged or Defective Items:

If you receive a damaged or defective item, contact us immediately at [email protected]. We will cover return shipping costs for damaged or defective products and expedite your replacement or refund.