At Felt Bicycles Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website newbikepartsonline.com or make a purchase from us. By using our site, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: Name, email address, shipping address, payment details (e.g., credit card information processed via secure third-party providers), and phone number.
  • Transaction Data: Purchase history, order details, and payment method information.
  • Technical Data: IP address, browser type, device information, and cookies (see Section 6).
  • Communication Data: Correspondence with our customer service team via email (e.g., [email protected]).

2. How We Use Your Information

We use your data for the following purposes:

  • To process orders and payments securely, using encryption technology.
  • To provide customer support and respond to inquiries.
  • To improve our website, products, and services based on user interactions.
  • To comply with legal obligations and prevent fraud.
  • To send promotional communications (only with your consent).

3. Data Sharing and Disclosure

We do not sell your personal information. However, we may share data with:

  • Payment Processors: Such as Visa, MasterCard, JCB, and PayPal, to facilitate secure transactions.
  • Shipping Partners: To deliver products to your address (excluding Asia and select remote areas).
  • Legal Authorities: If required by law or to protect our rights and safety.

All third parties are required to maintain the confidentiality and security of your data.

4. Data Storage and Security

We prioritize the security of your information:

  • Data is stored on secure servers with advanced encryption measures.
  • We do not store complete payment details on our systems; this is handled by trusted payment gateways.
  • We implement industry-standard security protocols to prevent unauthorized access or breaches.
  • Our operations are based in the US, but data may be processed globally in compliance with international privacy standards.

5. Your Rights

As a user, you have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of marketing communications.
  • Restrict or object to data processing (where applicable by law).
  • Lodge a complaint with a regulatory authority.

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

  • Functional Cookies: Remember your preferences and login details.
  • Analytical Cookies: Track website usage to improve performance.
  • Marketing Cookies: Deliver relevant ads (with your consent).

You can manage cookie settings through your browser. Disabling cookies may affect site functionality.

7. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

8. Contact Us

If you have questions about this Privacy Policy, reach out to us at:

Email: [email protected]
Address: 3953 Daffodil Lane, Woodbridge, US 22191