Welcome to the Felt Bicycles Shop FAQ page. We’ve compiled answers to common questions about our products, shipping, returns, and more to ensure your experience is as smooth as our premium cycling gear.

Products

What types of products do you offer?
We specialize in premium cycling gear, including high-performance bicycles, professional-grade clothing and apparel, and top-tier parts and components for enthusiasts and professional riders alike.
Are your products suitable for professional cyclists?
Absolutely. We curate professional-grade components, apparel, and accessories designed to meet the demands of serious training and touring.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure checkout.
Is my payment information secure?
Yes. We use secure encryption technology to protect all your payment and personal information.

Shipping & Delivery

Where do you ship?
We offer global delivery services worldwide, excluding select remote areas and Asia.
What are my shipping options?
We offer two shipping methods:
• Standard Shipping ($12.95): Handled by DHL or FedEx with delivery in 10-15 days after dispatch
• Free Shipping: Available on orders over $50, using EMS with delivery in 15-25 days after dispatch
How long does order processing take?
Our warehouse team prepares your order within 1-2 business days (excluding weekends and holidays) before dispatch.
Will I receive tracking information?
Yes, for both shipping options. You’ll receive tracking information via email once your package is handed to the carrier.
What about customs and import duties?
International orders may require customs processing. We handle all necessary documentation, but any applicable customs fees or import duties are the responsibility of the customer.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of delivery for items you’re not completely satisfied with.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate the return process through our customer service portal.
Are all items eligible for return?
Most items in original condition are eligible for return within 15 days of delivery. Some exclusions may apply for safety or hygiene reasons.

Account & Support

How can I contact customer service?
For immediate assistance, please email our support team at [email protected]. We’re here to help resolve any issues you may encounter.
What if my order is significantly delayed?
We stand behind every shipment. If your order experiences significant delays beyond our estimated timeframes, contact our support team for immediate assistance and resolution.

Can’t find the answer you’re looking for? Contact us directly at [email protected] and our team will be happy to assist you.